- Tailor-made programs (art, craft, cooking, card games, music and more),
- Roles that spend time sharing common interests with people with a disability (attending sporting or cultural events, going to the movies, going out for a meal) Roles that improve the natural and built environment in which people live (gardening and maintenance),
- Volunteer Program participants benefit from volunteers as they get to have fun, make new friends, have new experiences, explore their community, develop new skills, build self esteem and gain independence.
- The families of people with a disability benefit from volunteers as they receive support for their family member with a disability from someone who isn’t paid to spend time with them. This allows friendships and relationships to grow naturally and organically based on shared interests and a genuine desire to spend time with each other.
- Mentoring (1:1, group and accommodation based).
- Group programs and camps (social, recreational and leisure-based). School Holiday Programs.
- Weekend programs.
- Developmental Educator Specialist Support programs.
- Tailored programs and activities: this could include delivering or assisting with programs or activities based on client needs, such as music, art, cooking, gardening, pet care and general handyman projects.
- Office-based projects and roles. Community Participation Programs. Corporate Volunteering.
- All volunteers are required to have a: NDIS Worker Screening Check, and a
- Working with Children Check: for those working with children.
- The NDIS Worker Screening Check and the Working with Children Check are free for volunteers.
- PAYNEHAM ROAD
- HENRY STREET
- GEORGE STREET
- MAGILL ROAD
- STEPNEY STREET
Volunteer in the disAbility Sector - you don't need to change your world, to change theirs
Christie Rogers <ChristieRogers@dli.org.au>
Jul 13, 2022, 3:51 PM (19 hours ago)Good Afternoon Sejin,
I apologise for lengthy delay in responding to your enquiry. Thank you for your interest in volunteering with disAbility Living and for your patience. Sharing your free time to enrich the lives of others is inspiring and very generous, thank you.
I was wondering if you were still interested in volunteering with us as a lifestory scribe?
Volunteering can be short or long term, one-off or sporadic. Sometimes people ‘fall into’ their volunteering, and sometimes you may have a cause you are passionate about, a skill you wish to share, to gain experience or someone who asks you to become involved. Whatever your passion or your reason for volunteering, we can find a volunteering role that is right for you.
Our Volunteers and staff are the beating heart of disAbility Living and their professionalism, energy, passion, and knowledge ensures we deliver services to the highest standards.
disAbility Living recognises the value that volunteers bring to its activities, programs and services and seeks to provide a rewarding and enjoyable personal experience for all of those volunteering their time with us.
To find out more about volunteering with disAbility Living and our volunteering opportunities please read the attached Volunteer Handbook, which provides you with information about disAbility Living and the Volunteer Program that will assist you on your volunteering journey with us.
If you are interested in volunteering with disAbility Living, please click here (and then scroll down the page to the volunteer section) to complete the online application form and for more information.
Have a lovely day.
Thank you
Christie
Christie Rogers
Volunteer and Student Placement Coordinator
My working days are Monday-Thursday.
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VOLUNTEER
HANDBOOK
CONTENTS
Welcome to DLi
About this Handbook
About Us
Our Vision & Goals
Our Values
Our Services
Benefits of Volunteering with DLi Time Commitment
Volunteer Positions
Volunteer Intake Process Volunteer Rights
DLi’s Rights
Volunteer Agreement
If Away / Complaints Process Reporting Abuse and Neglect Ending Time with Us
Get in Touch
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10 11 11 12 19 21 22 23 30 31 32 33
3 DLi VOLUNTEER HANDBOOK
WELCOME TO DLi
Volunteering can be short or long term, one-off or sporadic. Sometimes people ‘fall into’ their volunteering, and sometimes you may have a cause you are passionate about, a skill you wish to share, or someone who asks you to become involved.
Whatever your passion or your reason for volunteering, we can find a volunteering role that is right for you.
Our Volunteers and staff are the beating heart of DLi and their professionalism, energy, passion, and knowledge ensure we deliver services to the highest standards.
DLi recognises the value that volunteers bring to its activities, programs and services and seeks to provide a rewarding and enjoyable personal experience for all volunteering their time with us.
This handbook provides you with information about DLi and the Volunteer Program that will assist you on your volunteering journey with us. If you require more information or have any questions after you have read this handbook please contact the Volunteer Coordinator.
4 DLi VOLUNTEER HANDBOOK
5 DLi VOLUNTEER HANDBOOK
ABOUT THIS HANDBOOK
Volunteering can be short or long term, one-off or sporadic. Sometimes people ‘fall into’ their volunteering, and sometimes you may have a cause you are passionate about, a skill you wish to share, or someone who asks you to become involved.
Whatever your passion or your reason for volunteering, we can find a volunteering role that is right for you.
Our Volunteers and staff are the beating heart of DLi and their professionalism, energy, passion, and knowledge ensure we deliver services to the highest standards.
DLi recognises the value that volunteers bring to its activities, programs and services and seeks to provide a rewarding and enjoyable personal experience for all volunteering their time with us.
This handbook provides you with information about DLi and the Volunteer Program that will assist you on your volunteering journey with us. If you require more information or have any questions after you have read this handbook please contact the Volunteer Coordinator.
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‘Volunteering is time
willingly given for the
common good and
without financial
gain’
7 DLi VOLUNTEER HANDBOOK
ABOUT US
Our vision ‘Choices for Living’ is at the centre of all that we do. We believe in the inherent right of people with disabilities to have choice and control over their lives and support their right to be active citizens, enabling them to participate fully in the community. Relationships are important to us and our team takes a great deal of pride in getting to know our participants and their families. We believe developing trusting relationships is the foundation for providing the best possible service and supporting participants to achieve their greatest potential.
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OUR VISION
OUR VISION
Choices for living.
OUR MISSION
‘Fostering an inclusive community that supports people to make real choices about how they want their life to be.’
OUR GOALS
Engagement, Innovation, and Opportunity.
OUR CULTURE
Everything we do at DLi is underpinned by our unique CREDIT culture. CREDIT provides a blueprint for seeing each other as human beings with similar experiences, rights and feelings, and helps us create a workplace and client services culture which sets us apart from other providers.
9 DLi VOLUNTEER HANDBOOK
9
OUR VALUES
The CREDIT Model is based on the following values:
C R E
OMMUNICATION We listen and interact
effectively
ESPECT
We are considerate and show
regard
MPOWERMENT We enable others through
encouragement and sharing knowledge
D
IGNITY
I
T
We uphold and actively promote the human rights of everyone NSIGHT
We acknowledge and seek to understand motivations for actions, thoughts and behaviour
RUST
We nurture confidence in our ability to interact with others
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OUR SERVICES
DLi offers a range of person-centred services and programs that:
Support people living in their own homes.
Support people living in Specialist Disability Accommodation.
Provide in-home support and independent living options.
Provide short and medium-term accommodation for adults and children. Provide access to Developmental Educator Specialist Support.
Support flexible and self-directed community engagement programs.
Provide access to a range of social, recreational and leisure programs and activities, and
Provide access to flexible and tailored volunteer programs that assist people with a disability to access the community, including volunteer mentors.
Our passionate volunteers not only supplement our core programs but are also involved in:
Tailor-made programs (art, craft, cooking, card games, music and more), Roles that spend time sharing common interests with people with a disability (attending sporting or cultural events, going to the movies, going out for a meal) Roles that improve the natural and built environment in which people live (gardening and maintenance),
Community and organisational based events, and
Corporate volunteering.
11 DLi VOLUNTEER HANDBOOK
BENEFITS OF
VOLUNTEERING
Make a positive difference to the lives of others.
Meet new people and make new friends.
Have fun and take part in new experiences and activities.
Share your time with someone with common interests.
Engage in the community and promote social inclusion.
Gain experience in the disability sector and improve employment prospects. Develop new skills, knowledge and experience.
Volunteer Program participants benefit from volunteers as they get to have fun, make new friends, have new experiences, explore their community, develop new skills, build self esteem and gain independence.
The families of people with a disability benefit from volunteers as they receive support for their family member with a disability from someone who isn’t paid to spend time with them. This allows friendships and relationships to grow naturally and organically based on shared interests and a genuine desire to spend time with each other.
TIME COMMITMENT
Volunteering can be short or long term, sporadic or even one-off. We will find a role to suit you and the amount of time you have to share with us. Any amount of time you can give is greatly appreciated.
If you commit to sharing your time as a 1:1 mentor, we do ask that you commit to the program for at least 12 months and visit your mentee on at least a monthly basis. We ask for this commitment as it takes time for a relationship to develop and people with disabilities often need continuity and stability in their lives. However, we do understand that life situations can change and you can end your time with us or change your volunteer role at any time.
Please contact the Volunteer Coordinator if you are aware of any issues that may affect your capacity as a volunteer.
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VOLUNTEER POSITIONS
We have a diverse range of volunteer positions and whatever your passion or time commitment we will find a suitable and rewarding role for you.
Volunteer positions are available in:
Mentoring (1:1, group and
accommodation based).
Group programs and camps (social, recreational and leisure-based). School Holiday Programs.
Weekend programs.
Developmental Educator Specialist Support programs.
Events.
Tailored programs and activities: this could include delivering or assisting with programs or activities based on
client needs, such as music, art, cooking, gardening, pet care and general handyman projects. Office-based projects and roles. Community Participation Programs. Corporate Volunteering.
There is no previous experience required to fulfil any of our volunteer positions and volunteers can choose to be involved in one or more volunteer roles or programs.
Volunteers do not administer medicine, food or drink nor provide any personal care for clients.
PROGRAMS WITH VOLUNTEERS Volunteer positions are available in the following programs:
COMMUNITY PARTICIPATION
This flexible and self-directed support program encourages individuals to explore and engage in all aspects of mainstream life through social and community experiences. Individuals are encouraged to build confidence, social skills, awareness, and skill development. Support can occur in the home or out in the community.
13 DLi VOLUNTEER HANDBOOK
PROGRAMS WITH VOLUNTEERS
CORPORATE VOLUNTEERING
Corporate volunteering allows organisations to engage with the local community and bolster their reputation through community service and involvement. It can also improve internal culture and staff morale and gain a more skilled and fulfilled workforce whilst positively impacting the lives of others.
If you are interested in corporate volunteering, please contact the Volunteer Coordinator who will work with your business to tailor a volunteering program or project to suit your needs. Volunteering projects can be improving the natural and built environment that a person with a disability lives in, in tailored programs and activities based on client needs or involved in one of our many client and community based events.
1:1 MENTORING
The Mentoring Program matches a child or adult with a disability with a volunteer on a 1:1 ratio to encourage mentees to engage in their community. The focus is on having fun, exploring new activities and places and meeting new people whilst developing social and life skills and greater independence.
Mentors and mentees are matched based on mutual interests to allow for an organic friendship to grow. Activities may include; attending sporting or cultural events, going to the movies or out for a meal and attending or participating in recreation and leisure activities. Mentors support people with a disability with low care needs and no behaviours of concern. Mentors will be provided with the mentee's profile, including all the relevant details regarding the person you are matched with. You will not be left with your mentee for extended periods until you are comfortable with each other, and both you and your mentee and their family are confident that you have gained the necessary knowledge and understanding to support them.
As a mentor, you'd spend regular time with your mentee, getting involved in the community and participating in activities that you both enjoy. We ask that you commit to a minimum of 12 months to allow the friendship to grow, however, you have the right to request a new mentee if it is not working, or you may choose to exit the program.
You do not need any previous experience to be a mentor, however, we do ask that you spend time helping out with other programs, activities or mentoring in our accommodation sites before embarking on 1:1 mentoring. Assisting with other programs and accommodation-based mentoring will allow you to gain insight into working with people with a disability and equip you with knowledge and experience in a strengths based approach.
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PROGRAMS WITH VOLUNTEERS
GROUP PROGRAMS
We offer a range of recreation and leisure-based programs, camps and activities that encourage people to explore and engage in all aspects of mainstream life through social and community experiences, whilst encouraging the development of daily life skills and greater independence.
Our staff really appreciate the helping hands that volunteers bring and the programs provide a great opportunity for volunteers to have fun, engage in new experiences, meet new people and foster social inclusion.
TEEN CONNECT
12-17 YEARS
Teen Connect offers weekends away and social experiences for 12-17 year olds with low support needs, in metropolitan Adelaide. Supported by experienced Community Inclusion Workers, these overnight stays provide young people with a safe place to relax and be themselves with their peers. Whether staying overnight or just joining us for the day, individuals are encouraged to experience new activities, meet new people and have fun. There is no obligation for volunteers to stay overnight or attend on both days.
EIGHTEEN CONNECT
18-25 YEARS
Eighteen Connect is a group is a program providing young people with a chance to make new friends, experience new things, develop some new skills and above all, to have a great time. Our overnight stays, facilitated by qualified staff, foster lasting friendships, greater self-esteem and new challenges. There is no obligation for volunteers to stay overnight or attend both days.
15 DLi VOLUNTEER HANDBOOK
PROGRAMS WITH
VOLUNTEER INVOLVEMENT
BREAKAWAY 25 YEARS+
Breakaway Holidays provide opportunities for people aged 25 and over with low support needs to enjoy a range of social, recreational and leisure activities in a small group. Our 1- 2 night experiences are held in different locations and incorporate a wide range of outings. Typical activities include visiting tourist attractions and local events, cooking, indoor games, movies, dining out and enjoying live music and entertainment. There is no obligation for volunteers to stay overnight or attend both days.
Volunteers would be spending 3-6 hours assisting our staff on a weekend camp, with no obligation to stay overnight. There are around 8-9 participants of varied age groups that volunteers would be supporting.
If you are interested in being involved in group programs, camps or activities, the Volunteer Coordinator will send you the calendar of events, which includes information about each activity (such as bowling, visiting the zoo, playing pool, Christmas in July, Halloween events, fruit picking, rock climbing
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EXPLOREABILITY
SKILLS IN ACTION
This 5-week program runs each fortnight on a Saturday during school terms based out of the DLi Hub. The program provides opportunities for participants to learn meaningful life skills through engagement in fun activities. This program is tailored to the developmental goals of each participant; providing one on one support to enable them to implement
their new skills within the DLi Hub and the local community. Volunteers can attend the full 5 week program or for one or more sessions.
SCHOOL HOLIDAY PROGRAM
This program runs for a full week of fun every school holidays to catch up with friends and have an awesome time. ExploreAbility offers a week of action-packed adventure including excursions, in-house activities, chill time, craft, cooking and lots more! Our experienced Community Support Workers, who are qualified in high level health needs, medication management, personal care, and behavioural support, will be on hand to guide participants through the day. Volunteers can attend for one or more days.
SOCIAL SATURDAY AND SUNDAY
This program runs on Saturdays and every second Sunday for all ages during the school term and provides participants with the opportunity to get out and about in the community. The focus is on being social with other participants as well as engaging in the community. Participants learn and develop with this program through communication, friendship and having fun. Volunteers can chose to be involved on one or more days.
SCHOOL HOLIDAY SLEEPOVERS
This program is run in the school holidays and offers participants the opportunity to spend 1 or 2 nights away with peers in different locations around Adelaide. Participants explore the surrounding areas whilst participating in lots of fun activities. This program focuses on learning and development through communication, friendship and having fun. Volunteers can choose to be involved on one or more days with no obligation to stay overnight.
17 DLi VOLUNTEER HANDBOOK
BEHAVIOURAL SUPPORT SPECIALISTS
Our Behavioural Support Specialist team focuses on developing individualised learning strategies and positive outcomes for individuals aged 7-65+ years. The team is available to anyone seeking assistance to set and achieve their goals. They also work with support staff to develop their skills, knowledge and understanding of person-centred approaches and positive behaviour intervention. Volunteers can work with the team on resource development and research.
ACCOMMODATION BASED MENTORING
Accommodation based mentoring matches a volunteer with a person with a disability in one or more of our accommodation sites. Mentors are matched with sites based on shared interests with clients. Social support is based predominantly at the residence, however, can include accessing the community. The number of residents residing at each accommodation site varies between 1 and 10.
Social support can be in a group setting, where everyone spends time together doing an activity or spending time with each client one-on-one. Activities may include art, craft, reading, gardening, board games, playing cards, video games or going for a walk. The aim of accommodation mentoring is to provide clients with an opportunity to spend time with someone with similar interests without having to leave their home. This is particularly valuable for clients with high care needs or who are unable to participate in the 1:1 mentoring program.
Accommodation mentoring, unless specified, is in a supervised environment with DLi Support Workers.
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EVENT ASSISTANCE
DLi hosts a range of events and
functions throughout the year for staff, clients and the community. If you are interested in helping out with our
events or functions please contact the Volunteer Coordinator for more
details.
OTHER
VOLUNTEER ROLES
Improving the natural and built
environment that a person with a
disability lives in: this could include assisting with gardening, pet care, home maintenance and general
handyman projects.
Tailored programs and activities:
this could include delivering or
assisting with programs or activities based on client needs, such as
music, art and cooking, and
Office-based projects and roles.
Whatever volunteer role you undertake remember to always put the person first and the disability second. DLi is based on a person-centred
approach, where the person is placed at the centre of the service and treated as a person first.
The focus is on the person and what they can do, not their condition or disability.
19 DLi VOLUNTEER HANDBOOK
VOLUNTEER INTAKE PROCESS
1.
VOLUNTEER PROGRAM FAMILIARISATION
It is recommended that you familiarise yourself with the Volunteer Program including volunteer roles, rights and responsibilities before submitting a volunteer application form. The Volunteer Handbook and the Volunteer Program videos on our website will give you an overview of the Volunteer Program. This will enable you to make an informed decision about continuing on the volunteering journey with us. If you have any questions after you have read the Volunteer Handbook please contact the Volunteer Coordinator.
2.
PAPERWORK
If you decide you would like to continue on the volunteer journey with us, after reading the Volunteer Handbook, please complete and submit the online Volunteer application form on our website.
CRIMINAL HISTORY CHECK SCREENING 3.
All volunteers are required to have a:
NDIS Worker Screening Check, and a
Working with Children Check: for those working with children.
The NDIS Worker Screening Check and the Working with Children Check are free for volunteers.
4.
INTERVIEW
If selected, you will be asked to come to DLi's Head Office for an interview. The Volunteer Coordinator will provide you with more information about the interview process when organising an interview time with you.
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5. TRAINING
DLi is committed to providing suitable and comprehensive training relevant to your role as a volunteer. All volunteers must complete the required training before starting their volunteer placement.
The Volunteer Coordinator will confirm the details of your required training. The type of training required depends on your role, and may include:
First Aid and CPR.
NDIS ‘Quality Safety and You’.
Child Safe Environments: For volunteers working with children, and
Infection Control Training.
Any cost associated with training will be reimbursed.
6. VOLUNTEER AGREEMENT
You will be asked to read and sign the Volunteer Agreement before you can commence volunteering with us.
7. VOLUNTEER INDUCTION
The volunteer induction will welcome you to disAbility Living and give you an overview of your role and responsibilities, getting started, site orientation, staff introduction, relevant policies and procedures, communication and behavioral support resources, and any client or program information and resources relevant to your role.
8. START VOLUNTEERING WITH DLi
We hope you have a rewarding, fulfilling and enjoyable volunteering experience with us.
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DLi VOLUNTEER HANDBOOK
VOLUNTEER RIGHTS
You have the right to:
Be treated fairly and respectfully and be valued and included as an important member of DLi.
Work in a healthy and safe environment.
Receive ongoing support and direction.
Be engaged in a meaningful role that adds value to disAbility Living’s purpose and goals.
Receive relevant induction, training, information, supervision and feedback to fully understand and carry out your role safely and effectively.
Be adequately covered by DLi's insurance.
Be trusted with confidential information if necessary for your role.
Have your confidential and personal information properly managed and privacy protected.
Have choices and feel comfortable about saying no without jeopardising future volunteering.
Review your volunteer arrangement or stop volunteering at any time.
Have access to volunteer and relevant organisational policies and procedures, including a grievance procedure.
Be reimbursed for pre-approved out-of-pocket expenses.
Not fill a position previously held by a paid worker and not to be exploited. Be acknowledged and appreciated for your contribution, value and impact in your volunteering position.
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DLi’S RIGHTS
DLi has the right to refuse a volunteer placement or to end a placement if: There is a perceived risk to a client’s, volunteer’s or employee’s health or welfare. Suitable volunteer duties are not available or are no longer available.
The volunteer does not comply with DLi's policies and procedures, including the Code of Conduct.
The volunteer does not fulfil the requirements of the role description. The volunteer is not covered by DLi's insurance.
The volunteer does not comply with any reasonable request for personal information, including name, address, personal and emergency contact details, criminal history checks, signing for receipt of information etc.
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DLi VOLUNTEER HANDBOOK
VOLUNTEER
AGREEMENT
Volunteers are asked to read and sign a Volunteer Agreement before commencing volunteering with us. The volunteer agreement is not intended to be a legally binding contract between us and it may be cancelled at any time by either party.
1.
YOU ARE A VOLUNTEER
This means you are not an employee of, or contractor to, DLi and, if you accept the role, you perform all duties on a voluntary basis and you will not receive remuneration or payment for your work, other than reasonable reimbursement of expenses.
Neither DLi nor you intend any employment or contractual relationship to be created. If this changes at any time, and there is a possibility that you might perform paid work for the organisation or be involved in vocational training, we will discuss this and document the arrangement in a formal contract.
2.
WHAT TO EXPECT WHEN VOLUNTEERING AT DLi
DLi values its volunteers and we will endeavour to provide you with: A written role description so you understand your role and the tasks you are authorised to perform.
A full induction, orientation and training relating to the volunteer role. A safe environment in which to perform your role.
Respect for your privacy, including keeping your private information confidential. A supervisor, so that you have the opportunity to ask questions and get feedback. Reimbursement for your reasonable approved expenses so you are not out-of-pocket as a result of volunteering for us, and
Insurance to cover you for the volunteer duties you are authorised to perform.
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3.
WHAT DLi ASKS OF ITS VOLUNTEERS
We ask that you:
Support DLi's aims and objectives.
Be a positive role model and encourage the person(s) you are supporting to pursue their interests and life skills.
Participate in all relevant induction and training sessions.
Only perform duties you are authorised to perform and always operate under the direction and supervision of DLi's staff.
Understand and comply with DLi's policies and procedures.
Ensure the safety and wellbeing of the person(s) you are supporting while you are spending time together.
Schedule your volunteer programs and visits with us.
Notify us of any health and safety issues or potentially hazardous situations or incidents relating to staff, volunteers or the workplace.
Behave appropriately, courteously and respectfully to all staff, clients and the public in the course of your role.
Wear clothing and footwear that is appropriate for your assigned duties. Use any property or equipment given to you in your role safely and only for the purpose of your role. All equipment must be returned when you finish your volunteer association with us.
Ensure you are physically and mentally prepared to participate in our programs, activities, and services and never under the influence of drugs or alcohol. Let us know if you wish to change your volunteering commitment at any time. Provide accurate information about yourself and let us know immediately if there is a reason or circumstance that makes you unsuitable or unable to legally carry out your volunteer role (e.g. your role requires you to drive and you lose your licence or you injure yourself).
Always comply with mandated reporting requirements and with the law at all times. Be open and honest in your dealings with us and let us know if we can improve our volunteer program and the support that you receive.
4.
CONTACT PERSON
Your contact person at DLi will be the Volunteer Coordinator, who can be contacted on 08 8132 5400 or volunteering@dli.org.au.
If you have any questions or concerns about your role, health and safety, or if you need any assistance to help you perform your role, please contact us as soon as possible.
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DL i VOLUNTEER HANDBOOK
5. ROLE DESCRIPTION
We ask that you only perform duties you are authorised to perform. Always operate under the direction and supervision of DLi staff and obey reasonable directions and instructions. This is particularly important for your health and safety as well as insurance. We have developed a role description to help you understand your position, the duties you are asked to perform and any tasks that are outside of your delegation. You will be provided with the role description during induction. Please contact either your supervisor or the Volunteer Coordinator if you have any questions or concerns or need clarification about your duties.
6. HEALTH AND SAFETY
Safety and well-being are a priority at DLi. We have legislative obligations to: You, in your capacity as a volunteer at DLi, and
The people that you interact with as a part of your volunteer role.
As a volunteer, you also have obligations under the Work Health and Safety Act 2012 (SA). These include:
Taking reasonable care for your own health and safety.
Taking reasonable care for the health and safety of others.
Complying with any reasonable instruction by DLi.
Letting DLi know of any concerns you may have about safety or fitness in performing your role.
Cooperating with any reasonable policies and procedures of DLi.
We will provide you with a full induction, safety equipment and role training when you commence as a Volunteer with us. However, please do not hesitate to talk to the Volunteer Coordinator at any time if you have any health and safety concerns.
7. TRAINING AND INDUCTION
DLI is committed to providing suitable and comprehensive training relevant to your role as a volunteer. All volunteers must complete the volunteer induction and training program before starting their volunteer role.
The Volunteer Coordinator will confirm the details of your induction and training schedule.
The type of training required depends on your role, and may include: First Aid and CPR
NDIS ‘Quality Safety and You’: or an equivalent course
Child Safe Environments: For volunteers working with children
Infection Control Training
The cost of approved training will be reimbursed.
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8. DOCUMENTS AND BACKGROUND CHECKS
Before you can start as a volunteer with us, we need you to provide the following information:
Volunteer application form
Referee details
Clearance for Disability Employment Screening and Working with Children Check (if working with children).
All background checks will be conducted in accordance with our privacy policy. 9. VOLUNTEER EXPENSES AND REIMBURSEMENTS
As a volunteer, DLi will reimburse you for any reasonable approved out-of-pocket expenses incurred when performing authorised tasks associated with your role. There is a maximum amount that you can claim per volunteering session unless prior approval is given. Expense reimbursement is dependent on prior approval and provision of receipts.
Approved expenses that will be reimbursed if incurred whilst undertaking volunteering activities for and on behalf of DLi include:
Activity costs such as entertainment, festivals, events, entry costs and attractions. Meal expenses reimbursement for reasonable meal expenses incurred while volunteering for DLi.
Travel expenses will be reimbursed for volunteers’ transporting clients directly to and from the place(s) of engagement. The use of a volunteer’s own vehicle for transporting clients must be approved prior and will be reimbursed by way of a standard rate per kilometre (based on the rate determined and reviewed by the Australian Taxation Office).
Parking
Volunteers are not required to pay for the food, drink, activities or travel expenses for DLi clients.
Expense reimbursements are not remuneration or wages and aim to ensure you are not financially disadvantaged by volunteering for us. We may sometimes provide you with other benefits as part of your volunteering role (e.g. skills training, food, accommodation,
event entry, clothing or equipment). Where this occurs, it is on a gratuitous basis at the discretion of DLi and is not payment in lieu of salary.
27 DLi VOLUNTEER HANDBOOK
10. TRANSPORTING CLIENTS
As part of your volunteering role you may choose to use your private vehicle to transport volunteer program participants and clients. In doing so you will be required to agree to the following:
I will ensure my vehicle is registered at all times.
I will ensure my driver’s licence is valid and current at all times.
I will ensure my vehicle is covered by Comprehensive Third Party insurance (CTP) at the appropriate premium class for the type and use of my vehicle at all times. I will ensure my vehicle is covered by Third Party Property insurance at all times. My insurer is aware of and allows me to use my vehicle for volunteering purposes including transporting clients.
I will immediately notify DLi of any changes to my insurance, registration and/or drivers’ licence arrangements.
I have provided current copies of my insurance, registration and driver’s licence and it is my responsibility to provide copies of all renewals to ensure a current copy is always on my personnel file.
I will ensure my vehicle is maintained in a clean and tidy condition and is adequately equipped for the transportation of clients.
I will maintain the vehicle in a roadworthy condition and supply DLi with a copy of my annual car service records.
I will indemnify and keep indemnified DLi and its employees or agents against any wrongful act for which civil action can be brought in the course of using my vehicle where the conduct giving rise to such action constitutes “serious and willful misconduct” within the meaning of the Civil Liability Act (SA) 1936.
I am fully responsible for my vehicle in the event of any claim that arises as a result of an accident, in conjunction with my insurer.
I am not able to claim for mileage reimbursement unless prior approval from DLi is given.
I will only transport volunteer program participants and clients with the permission of the client and their family.
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11. INSURANCE
We ensure adequate insurance cover for all volunteers while carrying out their volunteering roles that have been approved by DLi.
To ensure this insurance covers you for any incidents that occur while you are volunteering
with us, you need to:
Be under 80 years of age.
Report an incident to the Volunteer Coordinator as soon as it has occurred. Sign in each time you volunteer, and
Maintain accurate records of your volunteer hours and what activities you did whilst volunteering.
You need to be aware that the following events will not be covered by our insurance: Actions that are beyond the scope of your volunteer role, or that occur without appropriate authority or permission from us.
Criminal activity (including criminal charges arising out of driving incidents), Dishonest or reckless activities (e.g. volunteering whilst intoxicated), and Any illness, including COVID-19.
12. CONFIDENTIAL INFORMATION
Volunteers may have authorised access to confidential information as part of, or to assist them with, their role. Confidential information includes any information about our organisation, our business, our services, our staff and the people we support.
You are not permitted to use or disclose any confidential information for any purpose other than the proper discharge of your duties as a volunteer of DLi.
13. INTELLECTUAL PROPERTY
You agree to transfer to DLi all intellectual property rights and interests (including copyright) for any ideas or materials you create as part of the voluntary services you provide whilst at DLi.
You consent to DLi using such creations in a manner reasonably expected within the context of the voluntary services provided.
As a volunteer, you also agree not to bring any claim for infringement of your moral rights in respect of that use.
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14. PHOTO AND IMAGE CONSENT
DLi may take photographs and video footage of you carrying out your volunteer work and use it for the purposes of marketing and promotion of DLi and its goods or services. This may include printed and digital marketing, including the use of your image on social media platforms. The Volunteer Agreement will ask you to sign whether you agree or do not agree for DLi to use these images.
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IF YOU ARE GOING TO BE AWAY
If you are sick or can’t make your volunteer commitment for any other reason (like going on holiday or a work commitment), please contact your Supervisor or the Volunteer Coordinator as soon as possible (preferably a minimum of 24 hours beforehand). This gives us time to make other arrangements so that programs or events can continue without disruption.
If you are mentoring please contact your mentoring participant as soon as possible and update your volunteer session with us.
COMPLAINTS PROCESS
It is ok to speak up about things that you are concerned about or things that make you feel nervous, intimidated, fearful or displeased with. We will always take your concerns seriously and we will work with you to find the best possible solution to resolve the issue.
If you have any complaints, grievances or issues that you would like to discuss in relation to the volunteer program, please feel free to contact the Volunteer Coordinator or the People and Culture General Manager.
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REPORTING ABUSE AND NEGLECT
CALL 000 IN AN EMERGENCY TO REPORT CHILD ABUSE 24HR CHILD ABUSE REPORT LINE (C.A.R.L)
To report a reasonable suspicion that a child has been or is being abused or neglected phone the Child Abuse Report Line (CARL). The report line is open 24 hours a day, 7 days a week. Child abuse can happen to any child in any family – it may be physical, sexual, emotional, or involve neglect. For more information go to
childprotection.sa.gov.au
PHONE 13 14 78
or make an electronic notification on
www.childprotection.sa.gov.au
NATIONAL DISABILITY ABUSE AND NEGLECT HOTLINE
The National Disability Abuse and Neglect Hotline is a telephone service for reporting the abuse or neglect of people with disability.
Phone the hotline Monday to Friday
on 1800 880 052 from 9.00 am to 7.00 pm.
You can also use the National Relay Service on 1800 555 660 to make your call. Email the National Disability Abuse and Neglect hotline at hotline@workfocus.com
OUT OF HOURS ASSISTANCE
Please also contact the Volunteer Coordinator or the People and Culture Manager on 8132 5400 if you are concerned about the welfare of a client. If out of hours please contact our out of hours number.
For assistance out of hours contact our out of hours number on 0412 975 881. DLi provides an On-Call Service staffed by experienced personnel that operates out of regular business hours. That is: Monday to Friday 5 pm to 9 am and 24 hours on Saturday & Sunday and Public Holidays.
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ENDING TIME WITH US
Whilst we will be sad to see you go, you have the right to conclude your volunteering role with us at any time.
Exiting as a volunteer is as easy as sending the Volunteer Coordinator a notification via email, phone or writing. The Volunteer Coordinator will then contact you to thank you for your time and seek any program feedback in order to improve the Volunteer Program and improve the volunteering experience with us.
PAYNEHAM
ROAD
HENRY
STREET
GEORGE
STREET
MAGILL ROAD
STEPNEY STREET
GET IN TOUCH VOLUNTEER COORDINATOR
EMAIL: volunteering@dli.org.au
PEOPLE & CULTURE GENERAL MANAGER EMAIL hr@dli.org.au
MAIN OFFICE
6 George Street Stepney SA 5069
EMAIL: admin@dli.org.au
PHONE: 08 8132 5400
OUT OF HOURS: 0412 975 881 
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