January 17, 2002
Format: Paperback
Written by an Australian conflict resolution academic and practitioner, this is the best overall introductory text on conflict resolution of which I am aware.
I used it as a student, and now I find it very useful as a teaching tool. It is easy to read and very comprehensive, covering interpersonal, neighbourhood, workplace and environmental conflicts. Its major weakness is a lack of coverage of international conflict resolution.
The focus is on practical skills and processes, including conflict analysis, collaborative problem-solving, mediation, negotiation and arbitration. The underlying theory of conflict resolution is very clearly explained. It really is an excellent guide to everything you ever needed to know about conflict resolution, both for professionals and those with a more general interest in how to be more conflict resolving in their everyday lives.
It's a pity it is not more easily available in the US.
It's a pity it is not more easily available in the US.
